Our aim is to provide you, at all times, with a first class standard of service and the highest standards of advice. However, there may be occasions when you feel that these objectives have not been achieved.
If there’s a problem, please let us know and we will try to find a solution as quickly as possible.
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request.
If you are not satisfied with our response, issued to you following completion of our investigation, you are likely to have the right to refer your complaint to the Financial Ombudsman Service (FOS).
We will provide full details of FOS and your rights when we respond to your complaint. Please note however, that the FOS will not look at your complaint until it has been raised with us and we have had a reasonable time to respond.
The Financial Ombudsman Service contact details are noted below:
